They are trying to help ( at least ) Now you can

[Tarsung]

This is an e-mail I received this afternoon. Can anyone who has has issues please follow the advice on the e-mail so we can get this problem fixed.



Hi Ste,

I'm looking into this crash now, unfortunately we haven't been able to
reproduce it on the machines we have in the office. What would be useful is
if you could email me your dxdiag report, that way we can try and setup our
machine as close to yours as possible:

1) Goto Start/Run
2) Type dxdiag in the box and click ok.
3) Click the "save all information tab" and save the file somewhere.
4) Email the file saved back to me.

Regards

---
Tim Hughes
Engine Team
Frontier Developments

Ste wrote:
> Dear frontier.
>
> I have just downloaded your Demo. After I installed it, It set up the
> best settings for my machine and let me chose an option of Tutorial
> or Demo. I choose demo and within 5 seconds my PC crashed rightout
> back to rebooting as if I had just switched off the PC at the mains..
> This has happened twice now. My PC specs are :-
>
> AMD Athlon XP3000+ Processor
> Seagate 320gb 7200rpm Hard disk storage
> Micron 1024MB PC2700 DDR RAM
> ATI 256MB DDR Radeon 9200 with latest Direct X
> KT400 Motherboard
> Windows XP Home edition with Service pack 2 installed.
>
> Any ideas ?
>
> Thxs a veteran RTC fan.


e-mail your info to rct3demo@frontier.co.uk


---------------------------------------------------------------------------------
Admin : Might be worth making this into a sticky for a short while ?

[Tarsung]

:D :D :D Tim very quicky returned my e-mail and advised me on what action I should take to fix the problem. In less than 15 mins I had RCT 3 DEMO WORKING!!!! Now my problem might not be the same as yours , So plz post your info and I am sure Tim can help you as well.

Job done, One more copy of RCT 3 sold.
:D :D

[Warspite]

What was your solution?:confused:
Try explain it as best you can remember if you don't have a written version - someone will catch what they need to do:tup:

[topleya]

yeah that would be helpful, i have sent my DxDiag

[Tarsung]

Sorry been playing the demo and Rome Total War. The issue was very simple. My graphics card drivers were a year out of date :eekblue:

[lob4star]

hi,
i downloaded the demo of rct3 and set it up but when ever i cilck on the icon on my decktop it wont run.
it comes up with a black screen and the loading timmer (when the mouse turns into an hour class i think thats what its caled any way) and it just goes back to my desktop.
does it doe this because of my pc spec? as i only just got it and it (im not to good that the pc spec thing ;) ) is just as good as the list you posted so does any one know what could be wrong as i really would like to play the demo as if i can get the demo working i may get the game as i really like rollercoasters.
thanks for your help :)

[Fluxx]

Hi lob4star


Can you......

1) Goto Start/Run
2) Type dxdiag in the box and click ok.
3) Click the "save all information tab" and save the file somewhere.
4) Attach the saved file to a new post and we will see what we can do.........:tup:


This will let us know what your PC specs are .........:bounce:

[lob4star]

ok ;)
heres the first bit :

"System Information
------------------
Time of this report: 10/7/2004, 12:20:50
Machine name: SCOTTYS
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.030422-1633)
Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 06
System Model: DA387A-ABU 734
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 2.66GHz, ~2.7GHz
Memory: 512MB RAM
Page File: 257MB used, 993MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: None
DxDiag Version: 5.03.0001.0904 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)"

if you needed the whole thing i but it in this link as there was a lot there:
http://lob4star.ifreepages.com/DxDiag.txt

[Warspite]

Not the best graphics card in the world, but it should be adequate - I noticed it had a 2 year old driver too. Get the newest Nvidia driver , and see if that makes a difference.:tup:

Try
HERE for NVidia (http://www.nvidia.com/content/drivers/drivers.asp)

[lob4star]

im back again i updated (think i did :confused:)

but it still wont run :cry: i dont even get an error message. the screen just goes black for a fre secs the hour glass shows up and then it goes back to my desktop.

[Warspite]

Ok - remove the demo, re-install the video driver, and then install the demo again:tup: And switch off any unnecessary processes on your PC too - if you are offline, you don't need your AV, Firewall, AOL or whatever else running in the background.You never know...

[lob4star]

i have removed the demo from my pc and an downloading it again.
i have also sent for the demo from the site.
thanks for the help all i will let you know how it goes ;)

[Fluxx]

And turn off your anti virus when you click to install.........:tup:

[topleya]

why is their a virus in the install package, lol

[Fluxx]

No, its just a common problem in game installation, when you have an anti-vir..........oh wait.........you were being sarcastic.....:(