NWN Hordes of the Underdark - Please insert Play Disc

[Hicorp]

I just re-installed Neverwinter Nights and it's expansions after buying Hordes of the Underdark, but when I go to play the game (with the Hordes of the Underdark CD in the CD Drive) it asks me to insert the Hordes of the Underdark Play Disc.
What can I do to resolve this issue? I have sent an email to Atari with my problem, but wondered if anyone else has had this problem and fixed it?
:confused:

[Silkius]

I don't have hordes (yet) but am a NWN player.

Nothing leaps to mind, unless you have more than one cd/dvd drive and you installed it on one and are trying to use the other to play (some games get picky like that)

Otherwise try starting it with the NWN play disk in.

Lastly you could try the NWN forums over at www.nwn.bioware.com (they are massive)

[Warspite]

I would also suggest avoiding aDVD rom drive - if you have a CD rom, use that instead. Apparently copy protection on DVD players is a bit Rottweiler-ish:rolleyes:

[Hicorp]

I have tried the NWN forums already with little success. I have installed it through my CD rom drive and try to play it through that, but no go.
I have un-installed, re-installed, shut down, re-booted...

I do have a dvd RW drive aswell, but don't install or play game cds through it. Soley use it for backup purposes.

Also I have XP and there was a suggestion in the NWN forums to download a fix from Microsoft for SP1, but I have SP2 installed, so it won't allow me to install the SP1 patch.

I don't know what else to try. :eekblue:

[Silkius]

Have you tried just installing/playing NWN on its own again? (i.e. without the hordes)

I would try that next and use the updater to make sure that is fully upto date. If all is ok (and it plays) then try re-installing hordes afterwards.

If it fails then, then you could try it via the other drive (I have a coulple of games that don't like one of my drives forcing me to use the other)

I also don't know whether there is just the one disk (cos I don't have hordes - but I have known shops to give me games with disks missing) - But I did see (via the NWN site) that you 'must' have done the FULL install of NWN (2gb)

[Hicorp]

I tried installing NWN, played it and saved a game and all was okay.
Did the same after installing SotU and again, works fine.
It’s only when and after I’ve installed HotU that the problem appears.

I will try the latest update from the NWN site for HotU and see if that helps. If not I got a reply from Atari, so I will try what they suggest.

I think I may have to try and somehow update my firmware.

I’ll let you know if it works.

[2potscreama]

I had the same problem when I reinstalled it all again. Sadly, I cant remember how I fixed it. Something to do with patching the game, I think.

[Hicorp]

Hello All,
I managed to sort the problem. :tup:

I downloaded all the latest updates for NWN and the expansions then installing from a different drive (my DVD-RW instead on the CD-ROM), I installed NWN first and patched it, then SotU and patched it, then HotU and patched it. Crossed my fingers and pressed play and it worked!
Not sure whether it was installing through a different drive that did it, or updating each install. Might have been both.

Either way I’ve decided to post all info I have incase anyone else has probs in the future. Thanks heaps to those who gave their suggestions, much thanks! x

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E-Mail from Atari on possible Solutions;

To: uk.helpline@atari.com
Subject: Problem playing Neverwinter nights expansion

Hello,
I just purchased Neverwinter Nights Hordes of the Underdark and installed it. But everytime I try to play the game it asks me to insert the Hordes of the Underdark Play disc, but it already is! What do I do? I cannot play the came unless this problem is fixed.

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From: Atari UK Customer Support
Subject: RE: Problem playing Neverwinter nights expansion

It might be worth contacting Securom as they have sent out specific fixes for what is known by them to be a copy protection issue. Their website is http://www.securom.com and their E Mail address is support@securom.com. Just in case I have included some generic trouble shooting for this issue. Just in case I have included some generic trouble shooting for this issue.


Make sure you have the latest version of Direct X.

This can be found on the CD itself in a separate folder. Right click the CD icon in my computer and go to Explore then left click to view the contents on the CD. Alternatively you can download it from http://www.microsoft.com/directx.


Update CD-ROM firmware. To update your CD-ROM firmware in Windows:

First determine what type of CD-ROM/DVD you have. To do this:

Click Start
Click Run
In the box type control. Click OK. This will bring up the Control Panel
Click on the System icon.
Click the Device Manager tab. If you are running Windows XP, click the Hardware tab, then the Device Manger button.
Click the + next to DVD/CD-ROM Drives

Underneath the DVD/CD-ROM Drives is the manufacturer name of your CD-ROM/DVD drive. You may have more than one. To find the latest driver go to the manufacturer's web site. They should have a support section or a firmware section where you can find the firmware for the device listed in the Device Manager.

Follow the instructions on the manufacturer's web site to download and install the latest firmware. If you can't find a firmware update or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.


Install from a different drive

If your system has multiple CD-ROM drives (or a DVD/CD-RW etc..), try installing from another drive, then playing from that drive.


Clean the CD

Take a look at the under side of the CD and inspect for any fingerprints, dust, etc. If the CD does look dirty try cleaning via one of the following: Use a CD cleaning kit (available at most computer stores)

Wash it with lukewarm water and mild dish soap solution. Rinse it completely, and then dry it with a soft cotton cloth (or anything that won't scratch the CD or leave debris). Once the CD is dry, try the game again.

Notice: If you do this, Make sure that you do not scratch the CD or put it into your system while still wet or damage may result.


Disable any third party start up applications using MSCONFIG

a. Click Start, select 'run'
b. In the 'run' field type "msconfig" (without quotation marks) and click OK
c. When the System Configuration Utility windows appears put a dot next tothe 'Selective Startup' option.
d. At the bottom of the same screen, take the tick out of 'Load Startup Group Items'
e. Click OK and you will be prompted to restart you computer.
f. Once the computer has restarted go into the game again and the problem should be resolved.


Remove any CD-burning software installed

Remove programs like Nero Burning Rom, or other system tools like Inseektors, Daemon Tools, or others, you may need to disable any processes the software installs, such as the NeroCheck utility installed with Nero.


Update the sound drivers on your system

First determine what type of sound card you have. To do this:

Click Start
Click Run
In the box type DXDIAG
Click OK. This will bring up the DirectX Diagnostic Tool
When the tool finishes loading, click the Sound tab.
In the Device section, next to Name is the name of your device. You may want to write this down.
The Manufacturer is the company that manufactured your sound card.

To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG. Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.


Update the video drivers on your system

To update your video drivers in Windows:

First determine what type of video card you have. To do this:

Click Start
Click Run
In the box type DXDIAG. Click OK. This will bring up the DirectX Diagnostic Tool
When the tool finishes loading, click the Display tab.

In the Device section, next to Name is the name of your video card. You may want to write this down. The Manufacturer is the company that manufactured your video card. To find the latest driver go to the manufacturer's web site. They should have a support section or a driver section where you can find the drivers for the device listed in DXDIAG. Follow the instructions on the manufacturer's web site to download and install the latest drivers.

If you can't find a driver or the manufacturer's site, refer to the documentation that came with the hardware or your computer for support.

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[Warspite]

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Come and see us again - the teenage boys here don't get out enough to speak to ladies , and it will do them good;)

[Hicorp]

Why thankyou Warspite, yes that is my website. Not much to look at just now, but I have more ladies to upload soon :devil:. Glad you like. lol.
Leave a message on my tagboard or post your location on my guestmap if you like. (don't be scared of the tagboard posts currently there, my circle of friends gets bored easily :rolleyesa )

I'll certainly drop in from time to time. Though I'm sure there are lady forum goers around here, surely? I mean, come on, when a girls not shopping, surely she's surfing right?

So what do you guys do when your not spending all your lives in these forums? Hohum. :tonguegre