Toolset Presell mess up AGAIN [Archive]

evenios

01-10-2006, 06:16

Well congradulations Atari you managed to screw up the toolset preorder count down YET again......

why am i not suprised.

when entering the proper infomation for the US presell link i get the following:

Query failed SELECT * from NWN2DownloadRegCodes where regcode = '[the code]'select command denied to user: 'nwn2-site@[ip address]' for table 'NWN2DownloadRegCodes'

is everyone else getting the same thing?

thank you atari....for screwing it up yet again now we are going to have to wait for who knows HOW Long to get this fixed.

grrr.....

should have just waited till the game came out and not got my hopes up over this stupid preorder i guess...

CCAP12

01-10-2006, 06:44

looks like it is based om GMT -8 or even -9 daylight savings time USA

AnjinSan1966

01-10-2006, 06:56

Its been mentioned that it runs on PST time.So still a few hours to go here in Sweden. :hin:

aphrodite1

01-10-2006, 07:03

pst midnight is still 2 hours away

NWNmaster

01-10-2006, 08:11

Does it really matter what time zone it was meant for? First they delay due to bugs, which is fair enough. Then some bright spark said....I know lets really get the community going and add a fancy countdown clock to really get them going.

Let them wait the 9 days and BAM screw them again. I for one hated the comments that were thrown around the last that said give us the toolset, this sucks, blah blah blah.

This time I will probably join them as to me this is a major PR disaster. Whether its due at GMT, PST, EST the countdown clock says zero and then jumps to 33 hours 33 mins etc.

Whether the staff are working or not, you would have thought at least the community manager would have been around to at least explain the situation as to why the countdown clock screwed up or why no toolset when it reached zero....

:nono:

tanita

01-10-2006, 08:21

stop ranting until october 1st is _over_ all around the world. if, by then, we are still looking at the run-out countdown i'll come over and join in; but until then i'll acknowledge that there _are_ preparations being made.

Dazlar

01-10-2006, 08:41

The way I understand it is following:

Once the timer reaches 00:00:00:00 it should send you to:
:nono: http://www.atari.com/nwn2/presell/preorder/UK/preorder.php :nono:
(replace UK by your appropriate country for download)
But it doesn't do that. (I do NOT recommend using this link)

When filling in your information there you get the error from post #1.
Everyone who has tried it got that message.
(I didn't even try)

So it looks like someone might have to look at things first, or everything is innitiated when their own timer reaches 00:00:00:00.

I don't think there's need to worry about the month of testing / experimenting / building, the last release date I've seen was for 3 November, just don't know where it was. Ofcourse the release date given at the presell section still says 31 October and stores think 1 November (or still before then).

Only time can tell, but I don't think we're getting the toolset today.

--- edit ---

Oh, I took over 20 minutes to type this?
Not completely here with my mind.

I think I'll give everyone enough time to download it so I can get it at optimal speed, don't have enough time to get it and move it to my other PC anyway.

WhenDarknessReigns

01-10-2006, 08:58

I get the same damn error message as the guy that posted before me, but if not for his/her link, I wouldn't even get to even attempt entering my presell code. FsCKING ATARI...........................LIARS! FOOLS! ArSEHOLES!!!!!! :mad: madred: :mad: madred: dark:

CCAP12

01-10-2006, 09:12

Preparations? with all due respect - to little to late. They should have thought about prep the first time.

aphrodite1

01-10-2006, 09:36

well they still have 22.5 hours left to keep their word to me cause the oct 1 isn't over for some time. :) I'm not going to panic hehe. I certainly never expected that someone was going to sit in the atari or obsidian office in the middle of the night and put up a new website. hehe

WhenDarknessReigns

01-10-2006, 09:41

I Know they do but their FsCKING timer should run out the end of Oct. 1st, that way they're isn't a bunch of pissed off people.

Lorft

01-10-2006, 09:51

Communication has been terrible (again).

There are many ways Atari/Obsidion could have handled this satifactorly. All that was really needed was five mins of communication from some one in the know. They didn't bother.

Lorft

tanita

01-10-2006, 10:41

hey, whendumbnessrules, stop that. your language is disgusting! however upset you may be, flaming won't change anything.

and dear dazlar, i'm almost sure it's supposed to work the way you described, the "validate.php" page you and others see _is_ part of the ongoing preparations. but they are just not finished yet, and that's why we are still confronted with that amazing counter instead of the validation-page. so don't be upset when you enter your credentials there and get an error-message instead of the download link we all wait for. actually this message shows that there _are_ preparations going on right now but not finished yet.

the error states that the validate.php script can not read data from a database because it lacks permission to do so - but that may not be due to a bug, more likely it's a means to stop those who happened to find out about the validate.php-script from downloading right now. it can be solved _very_ easily by assigning the proper rights to the database, therefore it serves as a sort of mains switch. probably they are right now distributing copies of the toolkit to different servers (loadbalancing) and just wait until that's finished before the activate all that functionality already in place...

but then again it _could_ also be, that we will have to wait again. now, who'd be surprised? so please let's simply wait until day's over, before howling and whining and spitting out swearwords?

BlackHawk01x

01-10-2006, 12:23

*yawns* Morning all tonguegre

Uhm... a sidequestion due I am worried about german downloading thingies:
Is the Atari-Germany website only unavaible for me or is it totally down since yesterday morning already? (www.de.atari.com)
I always get broken up when trying to reach this site...

And about the timer:
Well in another thread someone explained that the timer just showed the 'day' of the release - that's why it took your computer time aswell *nods* - so there is nothing we can do but wait the day today until we can download... and pray we not break the download'server once it's set up.
So calm down people, especially the ones who'Re using not'so'nice words, nothing changes with that besides these people gets warning of moderators or gets banned cause of being nasty. :nono:

Dazlar

01-10-2006, 12:28

Mornin' hon. *gives a flower*

Just checked and couldn't find it, so you're not alone. *pets*

So calm down people, especially the ones who'Re using not'so'nice words, nothing changes with that besides these people gets warning of moderators or gets banned cause of being nasty. :nono:

Oh, you mean the one that said "[sensored]" ?

Didn't think I'd really repeat that, did you? *winks*

Glandino

01-10-2006, 12:41

Calm down guys ;)
I think we can have some news this evening (GMT+1) or tomorrow.
BTW this a suicide of marketing ;)

tanita

01-10-2006, 12:45

BlackHawk01x

01-10-2006, 12:57

yepp, i can confirm that too. http://www.de.atari.com is unreachable for the time beeing. but then it's strange that we're sent there anyway... if you select another country than germany you're linked to the crazy counter, but germans are instead sent to www.de.atari.com - and fail.

maybe we are sent to another place because in germany buying the "preorder"-pack was no preoder at all but just an other box you could take of the shelves. so perhaps we'll have to fill in some survey about where we bought it, how much it cost etc. ...

but perhaps it's just that atari germany is indeed down for good now, wouldn't be a surprise as there's been no single word (at least not concerning nwn2) from there for about a month. they even didn't update their homepage after nwn2 was delayed again, and the german forum is sort of a black hole.

so let's stick to the guys here at atari uk - at least they try to help!

Well I stay here anyways, since as you mentioned the german forum (which you can still reach, heh) is not something I like.

However... I just slowly worry, since it's Atari-Germany who gives out our patches etc. when they cannot bring back their website in 2 days (which is quite rare for such a company) I worry about our support... (not that I did not worry about it already, due of their "not saying anything"-politics, heh)

However I'm a pessimistic person, so just hope all will go well *sighs*

[EDIT]
@Dazzy:
Well I never mention anything specific. These people either know they're meant or they of this kind who not cares about the best facts why they should not do that and these last mentioned people are not worth to discuss with tonguegre

Parat

01-10-2006, 14:12

I guess it's just a competition within a company for the worst performance. So, having the countdown finsish and then simply refreshing the page is stupid, no doubt about hath ... but linking sites not even working at all kind of is the uber way to handle this.

Maybe they just want to buy their own stock, trying to lower prices right now. :-)

---

What can we do?

Well, probably wait some hours, everybodyof us trying to be the first one who sees the new countdown, showing 8 days remaining. That's how it worked the last time.

Then approximately 5 days will pass, until there will be an official statement, saying that this delay was a gift to us, so that the toolset will be even better. And, whenever someone takes a stand and complains about how Atari / Obsidian treats their customers, surely all those fanboys will show up, proclaiming that "it's so nice of them to give us a bugless toolset".

They won't understand one sentence like "we don't complain about the delay but about the information policy", answering "why do you complain about the delay?" ... it's so senseless. They won't be able to understand "there are countries where you actually had to pay for the preorder", happily replying with "why do you complain about a free toolset?" .... this will go on until we get the next countdown ticking to zero.

aphrodite1

01-10-2006, 19:45

http://nwn2forums.bioware.com/forums/viewtopic.html?topic=499675&forum=95

well imagine that... and it's not oct 2 yet :P

BlackHawk01x

01-10-2006, 19:52

http://nwn2forums.bioware.com/forums/viewtopic.html?topic=499675&forum=95

well imagine that... and it's not oct 2 yet :P

Well... however this thread is messing up everything the perorder'packs told us...

Someone not from company posted a direct ftp-link to download, problem here:
Everyone even them without the pack seem to be able to download it now cause this one stupid person posted the direct link and the login'data.

For what I paid 10€ - which I seem to not even get refunded ... - when people have such an easy time to give it everyone who not paid?

I know that this is problem of Atari-Germany for me - and I surely will write them a not'so'nice mail, since at the point that I paid for something everyone gets so easy for free now makes me reach a point of where even I am no more nice mooded... - however I hope they stop this as soon as possible again... and set it up for the real buyers...

Sorry for sounding a bit harsh at the moment, just really dislike the feelign of being betrayed now that someone wrote the link to download so open that everyone can download without any code needed...
It's not goign against Atari at the moment just against this stupidity for what I paid at the moment... as I said mayor facts I will send Atari's techsupport - it's only reachable mail'adress for germany - so I stop here now and just hope they do stop them from downloading directly as soon as possible... (the direct link I mean, for us real preorder'pack buyer they shall open the downloads as soon as possible tonguegre )

Knight_Sir_Galahad

01-10-2006, 19:54

isn't it illegal to download it if you havent bought the pre-order pack or got permission from obsideon/atari etc.

BlackHawk01x

01-10-2006, 20:01

It is, but I'm sure the finding them is like in most parts of such illegal downloads quite difficult and too expensive for most...

Well it's for me a reason to choose a not'so'nice path of speaking about the refunding of the preorder'pack price for fullversion in germany with Atari...
I'm surely not goind to pay 10€ just for an ingame item and a few lines of scripts (which surely will find their way through some forums to not preorder'pack buyer aswell) ...

Sorry again, I'm still a bit missmooded because of that, so I will better not write until everything is said official or until I'm calmed down again rolleyesa *smiles weakly*

Knight_Sir_Galahad

01-10-2006, 20:04

well i've been trying to download it through both ways, the ftp sites are too slow and the preorder page just won't work.

and if they continue to allow people that don't have the pre-order box then i want my money back because i don't even care about the merchants friend item as much as the Toolset because i want to build and learn how to script when building my modules.

Sternitzky

01-10-2006, 21:44

http://nwn2forums.bioware.com/forums/viewtopic.html?topic=499675&forum=95

well imagine that... and it's not oct 2 yet :P
Well, and for such a ****ing damned **** day I've wasted my money, and not to forget, my time. mdr1
http://mitglied.lycos.de/thapope/pics/durchdrehen3oz.gif
I won't wonder if Atari goes bankrupt... :atari:
They must love their customers with all their heart, really.

Knight_Sir_Galahad

01-10-2006, 21:58

lol
that video is cool
it reminds me of how i felt when i first heard about people downloading illegally that hadnet bought the preorder box

i have the feeling they were going to release it later on tonight aswell, doesn't look like i will do now thanks to the bioware community :nuts: :noooo:

WhenDarknessReigns

01-10-2006, 22:55

It's no big deal if they didn't make all this preorder stinking promises still and say that it'd be out to day. I know you can't descrininate again mentally challenged people, but do you have to put them in prominent marketing positions? :nuts: But I just don't care anymore. Atari can go jump off a bridge. Least they could have the common decency to say, "hey folks, we screwed up again. Sorry to get all your hopes up" Also Who is it that is trying to enrage us by saying he got the toolset downloaded and also if that's true, from where?

tenebra_uk

01-10-2006, 23:00

swe_wolfis

01-10-2006, 23:46

Can you guys please hold on until Monday, when normal people - including you - work before getting off the track? Or maybe you work 24/7, in which case accept my deepest apologies.

Maturity and intelligence, please.

Well, I dont know how you in other parts of the world work, but I know that here in Sweden, if we(me and or my company) promise a client that he/she/it will get a product at a certain time we do everything to make it work, even if it means that we have to work overtime, and yes, that includes weekends.

tenebra_uk

02-10-2006, 00:00

Every time, all the time? Hat off to you.

swe_wolfis

02-10-2006, 00:09

Every time, all the time? Hat off to you.

Yes, if we know that we cant fix it we either dont take the job under those condictions/get more ppl in on the project/tell the client in time that we cant live up to our promise.

For example, this week I have done about 30 hour overtime, just to have it done to monday morning. Sure, it can sound like bad planing to have to work those hours but things can get screwed up sometimes, but never, ever screw the client!

BlackHawk01x

02-10-2006, 00:30

Can you guys please hold on until Monday, when normal people - including you - work before getting off the track? Or maybe you work 24/7, in which case accept my deepest apologies.

Maturity and intelligence, please.

Sorry for being a bit mad tenebra
For me it's not really the fact that the official way still not works (I was to wait until tomorow anyways since I not want to let my computer run all night).
For me just the fact that I paid alot of money (10€ is alot for me for 'just' that what was in it) just to notice that everyone can download it for free now...

I don't know if they changed something there, if you need the key to install it now, I did not hear anything about it, just from my knowlegde the code was 'for' downloading it, so I got mad about the simple fact that it was worth nothing (even a torrent-file is mentioned in bioware'forums now, so the exclusivity I paid for is nothing worth at all), that is what made me mad, people who laughed about the 'stupidity' of people paying for it (some of them posted in bioware forums as well) made the rest to loose my niceness when posting something.

I calmed down a while ago and adressed my anger to the right place - mail at Atari'Germany about the refunding of my money - but I know I should have better kept my fingers still before simply writing my mind out. Sorry if I choosed bad words for it, just felt like needing to get my feelings go a bit when all that happened.

*waves goodnight* Night all, will go to bed now and hope the official way is working tomorow.

Dazlar

02-10-2006, 09:18

I am disappointed, there's still only the timer it's 9:15-ish (I only use 24 hour notation, never AM/PM) on 2 october 2006 (I'll refrein from using dd-mm-jjjj notation, there are those that use mm-dd-jjjj, so that'd only confuse) now.

Now that so many are getting it unofficially, download times will at least be better when I get it, if not official then I'll get it unofficially on friday.

Oh, and good mornin' everybody!

[EDIT]
But as I'm keeping my code and not planning on giving it away, the unofficial way isn't really illegal in my eyes (depending on how it works exactly, haven't looked into that), just getting too annoyed if it's not going to be worked on fast enough and we're not hearing anything official.

But I have my hopes (not going to be able to download 2.5GB and transport it here anyway).

[EDIT2]
tonguegre Alright this part likely won't make much sense to many of you. :p

Uhm, Blacky, i don't think Tenebra meant you when she said "when normal people - including you - ..." (not meant negative, but normal is a term that includes very few people). There's people that are normal, there are people that aren't normal, but that doesn't mean they're less... If I was normal I would've committed suicide by now, normal is something my person can't be.

Same counts for blacky, unless I'm mistaking and Blacky wasn't Viv afterall, in which case I'm sorry. *hugs* But I know you are, I recognize that personality out of... a lot. That and you used a similar login on the NwN server for a few chars.

*hides in Vivvles' pillowfortress*

Vivienne the mute mage was so much fun *nods*
But so was Ellione the only elven talking elf *nods*
Not to mention sitting on their heads with possessed pixie familiars *nods*
Or jumping in their laps with my Badger char *nods*
Was so nice RPing a badger, ah, the good old days *sniffs*

tanita

02-10-2006, 16:02

Sternitzky

02-10-2006, 18:16

there's no such thing as "not really illegal" - either there is a law to protect things from beeing taken, or there isn't. it is not simple to decide whether anyone who bought the preorder-pack has a right to download from sources that are not officially announced, but "it's there, it's open, so i can take it" is surely _not_ an argument!
That's right. I paid for it, it's mine, but i haven't the right to break in and steal what's mine.
But the fiasco is definitely a reason for Atari's incompetence. :atari:
Although power cuts in California are ****ing normal, Atari could have handled it via Atari Europe. If they were professional.

Dazlar

02-10-2006, 18:29

When I wrote that I didn't know much about it, only heard rumors about people downloading it, but now I know more, like the login and password flying around, and that is is definately stealing, cause they're obviously not supposed to have that. It's not even the version for the preorderers, but it's also strange they haven't changed the password or emptied/closed that server alltogether.

The way I perceived it at first was a link to the location of the actual files to which a link was broken and the path bypassing the need to enter the code, which has proven wrong.

Just wanted to set that straight, likely shouldn't have posted that earlier part before knowing more first. I don't claim to be Lawful Good, but I'm not Chaotic Evil either.

tanita

02-10-2006, 19:32

i'd not be afraid of beeing arrested for downloading the toolset from those links, not with everything that went wrong... but as with sharing, let's say, tv-shows it's still not ok.

apart from legal aspects community should not forget that shane from obsidian _asked_ them to stop downloading from the european server (i'm to lazy to quote).

the irony behind all this is, that i was really smashed down at bioware's forums for asking to give us the beta toolset. and now the same people telling me how "really bad" that would be (because of first impression and the like) are happily talking about their experiences (and the more: their problems) with the beta-quality toolset... *shrugs*

Dazlar

02-10-2006, 19:56

You can never please everyone... or was that anyone?

Humans are an odd race, no denying that, but as long as I can be unique (which is something people rarilly accept) I can manage to technically be called one.

Next to that I'm no Human, I'm something else, don't know what, the next step on the evolutionary scale? Not that it matters, I refuse to bring a life in this messed up world (especially since we're appearantly in a 27-year war against "terrorism", which means something like "the US government vs. the rest of the world"... going too much off topic I guess).

I just live from day to day, or from game to game. :laugh: