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twobells
20-03-2009, 19:13
I have just got the game and installed it, as soon as I input my serial number it came back with an error message (14).

Can anyone advise me as to what the problem is please?


tb
kalniel
22-03-2009, 17:13
Have you tried the support as listed in the back of the manual?
twobells
22-03-2009, 17:36
Have you tried the support as listed in the back of the manual?

The sad reality is that I purchased the game from Atari's online shop and all support is via them.
It seems its a activation error, something to do with mis-configured servers I gather.
They advertise '7 days a weeks support' which is a lie, I have read that some people have waitied for a response over this error since the game lauched!

They don't respond to emails at all.


many thanks

tb
kalniel
22-03-2009, 17:43
If it's a server error have you tried again since? Which support emails have you tried?
twobells
22-03-2009, 19:56
If it's a server error have you tried again since? Which support emails have you tried?

Yes, I try the server every 30 minutes or so, and I have emailed each email address six times each over the last three days [twice a day]

tb
kalniel
22-03-2009, 19:59
Yes, I try the server every 30 minutes or so, and I have emailed each email address six times each over the last three days [twice a day]

tb

Which email addresses have you tried? Don't send more than one email because you might cause your original to get lost in spam prevention.
twobells
23-03-2009, 12:09
This is insane, the UK ATARI digital download distributor [gamesplanet.com] support which operates 'seven days a week' haven't responded in four days.


tb
twobells
23-03-2009, 16:21
Ok, I spoke to a very nice guy in ATARI support who was very understanding and has resolved the situation by promising to post out a retail dvd of the game.
My only worry now is this 'error 14' will pass on to the retail dvd version.
He assures me its a crc download error but I don't know.

I cleaned out the registry of all keys associated with CPCW, ATARI and TAGES but STILL my key details appear when I hit 'play' [followed by error 14]

However, after the clearing out of the registry of CPCW keys the installation was much better and completed cleanly.
It does worry me that the fault will never go away until I find all keys associated with the corrupted data from their Digital Download distributor.

tb
hcode
24-03-2009, 17:16
Twobells, you might want to install the latest Tages drivers from http://www.tagesprotection.com/5.5.htm to solve the "error 14" issue.
twobells
25-03-2009, 00:05
Twobells, you might want to install the latest Tages drivers from http://www.tagesprotection.com/5.5.htm to solve the "error 14" issue.

Damn I missed your answer by a day. Atari UK sent me out a brand new retail dvd which I received the first post the next day.

Thanks for your input, I had no idea Tages had updates like video drivers.
I've bookmarked your link for the future.

Thanks v much.

tb
Fluxx
26-03-2009, 02:05
Atari UK sent me out a brand new retail dvd which I received the first post the next day.



I know Im a mod here but thats impressive customer service by any standard......:respect:10sur10:atari: