Please refer to the brilliant conversation below - I just had to share it. I am highly grateful for the support person at Tages responding on Sunday evening - however, instead of arguing about what my IP address is or isn't, we could have moved on to resolving the issue. Some items edited (serial no, IP address etc.)
i did give you an IP - it is 195.46.x.x
- Hide quoted text -
2009/5/17 T@GES Activation Support <activsup@tagesprotection.com>:
> Without an IP, How could we tell?
>
> -----Message d'origine-----
> De : Zeliard [mailto:xxxxx@gmail.com]
> Envoyé : dimanche 17 mai 2009 18:15
> À : T@GES Activation Support
> Objet : Re: Activation Support - Dark Athena (PC)
>
> and why doesn't it work through the browser??
>
> 2009/5/17 Zeliard <xxxxx@gmail.com>:
>> So what exactly must I do if it doesn't work?
>>
>> 2009/5/17 T@GES Activation Support <activsup@tagesprotection.com>:
>>> Hello,
>>>
>>> We don't do SMTP activation. If we cannot find the IP you give us in our
>>> logs, it means that the process is blocked at your place. Also, the
>>> TagesClient we sent proves to fix all the cases so far.
>>>
>>> Regards,
>>> The Tages Technical Team
>>>
>>> -----Message d'origine-----
>>> De : Zeliard [mailto:xxxxx@gmail.com]
>>> Envoyé : dimanche 17 mai 2009 17:56
>>> À : T@GES Activation Support
>>> Objet : Re: Activation Support - Dark Athena (PC)
>>>
>>> Please also understand that I am not on a modem - I have an Ethernet
>>> cable connection - however the IP address range of the provider is
>>> shared by all users through NAT - we only have an internal (10.x.x.x)
>>> address
>>>
>>> 2009/5/17 Zeliard <xxxxx@gmail.com>:
>>>> Nothing changes
>>>>
>>>> I still cannot activate - same issue.
>>>>
>>>> Can I send you the HTML file that the game generates:
>>>>
>>>> cafe0016 .... (here was the file) ... 3a14218
>>>>
>>>> Can't you run this through your software and send me back the activation
>>> file?
>>>>
>>>> I also attach the HTML version of the file to this mail.
>>>>
>>>> Regards,
>>>>
>>>> Anton
>>>>
>>>>
>>>> 2009/5/17 T@GES Activation Support <activsup@tagesprotection.com>:
>>>>> Hello,
>>>>>
>>>>> Even if your IP is dynamic, it does not change if you don't switch off
>>> the
>>>>> modem and we should have recorded it, which is not the case. This
> implies
>>>>> that either the IP is not the correct one or the connexion is blocked
> at
>>>>> your place.
>>>>>
>>>>> Please try the TagesClient attached, which perform the activation on
> port
>>>>> 1100. Copy it in the game directory, in replacement of the current
>>>>> TagesClient.exe.
>>>>>
>>>>> Kind regards,
>>>>> The Tages Technical Team
>>>>>
>>>>> -----Message d'origine-----
>>>>> De : Zeliard [mailto:xxxxx@gmail.com]
>>>>> Envoyé : dimanche 17 mai 2009 15:58
>>>>> À : activsup@tagesprotection.com
>>>>> Objet : Activation Support - Dark Athena (PC)
>>>>>
>>>>> Dear Sir/Madam,
>>>>>
>>>>> Please address the activation issue with a recently purchased title,
>>>>> The Chronicles of Riddick: Assault on Dark Athena
>>>>>
>>>>> I have purchased the game from gamestation.co.uk retailer. When trying
>>>>> to activate for the first time today, I continuously get the "remote
>>>>> host forcibly closed connection" error message. When I do try to
>>>>> activate manually using the .html file that your protection software
>>>>> generates, I do not receive any activation info - only the
>>>>> http://tpamaint.tages-protection.com/register/ul.htm site appears in
>>>>> the address section of internet explorer - nothing happens.
>>>>>
>>>>> I do not have a static IP address - my provider only supplies me with
>>>>> a "grey" IP. Furthermore, my machine sits behind my wireless router. I
>>>>> am not going to change any of this to make this activation work, so do
>>>>> not even suggest. ANY other software title activation works - eg.
>>>>> GTA4.
>>>>>
>>>>> As per your template, my data is as follows:
>>>>>
>>>>> Name of game: Chronicles of Riddick Assault on Dark Athena
>>>>> First 10 letters of serial: GRxxxx-xxxxx (edited)
>>>>> IP: 195.46.x.x (edited) (but remember what I said above - this is only
>>>>> allocated to me by the provider, it is NOT static - other people share
>>>>> the same IP)
>>>>> Already quoted the error message
>>>>> I don't think this has anything to do with browsers etc - however I use
>>> IE8
>>>>>
>>>>> Please fix.
>>>>>
>>>>> Regards,
>>>>>
>>>>> Anton
>>>>>
>>>>
>>>
>>>
>>
>
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